24 * 7 Support

Available to clients 24 * 7 * 365 days.

KYC and other guidelines

100% adherence of compliances / KYC and other guidelines.

Monitoring Activities

Monitoring day to day activities of the team ( Financial Services, Real Estate & Commodity Trading)

Process Management and Quality Assurance

Mapping business requirements and coordinating in developing & implementing processes in line with the guidelines specified by the company/client. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Streamlining processes to achieve operational excellence and enhancing the quality of services offered by benchmarking against the best in the industry.

Customer Service

Handling customer centric operations and ensuring customer satisfaction by achieving delivery and service quality.

Team Management

Supervising the performance of team members and motivating them.

Mentoring & Training

Functioning as a process trainer and updating the team on the latest developments and modifications of processes

Profit Centre Management

Managing the complete company business, profitability and accomplishment of business objectives. Designing and implementing competent strategies with a view to penetrate new accounts and deepen existing ones for financial products/services