24 * 7 Support
Available to clients 24 * 7 * 365 days.
KYC and other guidelines
100% adherence of compliances / KYC and other guidelines.
Monitoring Activities
Monitoring day to day activities of the team ( Financial Services, Real Estate & Commodity Trading)
Process Management and Quality Assurance
Mapping business requirements and coordinating in developing & implementing processes in line with the guidelines specified by the company/client. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Streamlining processes to achieve operational excellence and enhancing the quality of services offered by benchmarking against the best in the industry.
Customer Service
Handling customer centric operations and ensuring customer satisfaction by achieving delivery and service quality.
Team Management
Supervising the performance of team members and motivating them.
Mentoring & Training
Functioning as a process trainer and updating the team on the latest developments and modifications of processes
Profit Centre Management
Managing the complete company business, profitability and accomplishment of business objectives. Designing and implementing competent strategies with a view to penetrate new accounts and deepen existing ones for financial products/services
